Principle 1: Be Engaged
The situation is where you start. You learn by dealing with real-life work situations. Provide a short description of the situation for the learners to work on. Along the way, you will impact results.
Sitches are situations, jams, issues, errors, gaps, troubles, stoppages and many others to fix and solve. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results.
What is your Situation and Question?
Principle 1: Be Engaged
Building strong client relationships starts with engagement. Take the time to actively listen and truly understand your client’s needs. Clients seek a trusted partner, not just a service provider.
Watch the video and reflect on the question below:
What strategies can you use to shift from being a service provider to a trusted partner?
Share your answers in the comments, and engage with your peers by responding to their thoughts.
Click the file in the More Materials section to view and download the complete copy of the handout.
More Materials
|
|
