Principle 3: Seek to Understand
The situation is where you start. You learn by dealing with real-life work situations. Provide a short description of the situation for the learners to work on. Along the way, you will impact results.
Sitches are situations, jams, issues, errors, gaps, troubles, stoppages and many others to fix and solve. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results.
What is your Situation and Question?
As we explore Principle 3: Seek to Understand, we’ll focus on how to become a better listener in client conversations.
Watch the video and pay close attention to the exchange. Then, answer this question:
How could the employee have handled this conversation with the client more effectively? What lessons can you take from this situation?
Share your insights in the comments and take a moment to engage with your peers by responding to their reflections.
Click the file in the More Materials section to view and download the complete copy of the handout.
More Materials
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