Lazy Agent
The situation is where you start. You learn by dealing with real-life work situations. Provide a short description of the situation for the learners to work on. Along the way, you will impact results.
Sitches are situations, jams, issues, errors, gaps, troubles, stoppages and many others to fix and solve. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results.
What is your Situation and Question?
Watch the video on the left. After viewing, reflect on the scenario and answer the question below:
The company just lost a prospective customer due to how the agent handled a simple inquiry. What could the agent have done differently to turn that prospect into a customer?
Share your answer in the comment section below. Then, take a moment to read and respond to your peers’ comments to exchange insights and learn from different perspectives.
