Principle 2: Be Responsive
The situation is where you start. You learn by dealing with real-life work situations. Provide a short description of the situation for the learners to work on. Along the way, you will impact results.
Sitches are situations, jams, issues, errors, gaps, troubles, stoppages and many others to fix and solve. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results.
What is your Situation and Question?
You’re working on a deliverable for a client with a two-week deadline. A week has passed, and you’ve hit a minor delay. You assume the client is fine with the original timeline, so you don’t send any updates. By the end of the second week, the client sends you an email.
Watch the video and reflect on the question below:
What could you have done differently to avoid this situation?
Share your answers in the comments, and engage with your peers by responding to their thoughts.
Click the file in the More Materials section to view and download the complete copy of the handout.
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