Fed Up Customer
The situation is where you start. You learn by dealing with real-life work situations. Provide a short description of the situation for the learners to work on. Along the way, you will impact results.
Sitches are situations, jams, issues, errors, gaps, troubles, stoppages and many others to fix and solve. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results.
What is your Situation and Question?
Watch the video on the left. After viewing, reflect on the situation and answer the question below:
This customer has repeatedly raised the same concern, yet the issue remains unresolved despite the company’s claims of fixing it. If you were the agent receiving this call, how would you handle the situation?
Share your response in the comment section below. Then, take a moment to read and engage with your peers’ comments to exchange insights and learn from each other’s perspectives.
