A call done right
The situation is where you start. You learn by dealing with real-life work situations. Provide a short description of the situation for the learners to work on. Along the way, you will impact results.
Sitches are situations, jams, issues, errors, gaps, troubles, stoppages and many others to fix and solve. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results.
What is your Situation and Question?
Watch the video on the left. After viewing, reflect on what you’ve seen and answer the question below:
The agent handled this call well. What specific actions or techniques made this call successful?
Share your response in the comment section below. Then, take a moment to read and reply to your peers’ comments to exchange insights and perspectives.
