"Did you get that?"
The situation is where you start. You learn by dealing with real-life work situations. Provide a short description of the situation for the learners to work on. Along the way, you will impact results.
Sitches are situations, jams, issues, errors, gaps, troubles, stoppages and many others to fix and solve. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results.
What is your Situation and Question?
Listen carefully to the audio clip provided. (Note: this is an audio recording only, not a video.)
After listening, reflect on the interaction:
What simple changes could have turned this call into a clear, confident, and customer-focused interaction?
You can use the Customer Service Guide below as your additional resource.
Share your thoughts in the comment section below. Then, take a moment to read and reply to your peers’ comments to exchange ideas and perspectives.
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