Stay on Track with Your Learning
Don't forget to complete your mandatory training courses to stay up to date with required learning and compliance.
Once you've completed your training, please remember to log it in your July Development Logs so your learning record is properly documented.
Don't forget to complete your mandatory training courses to stay up to date with required learning and compliance.
Once you've completed your training, please remember to log it in your July Development Logs so your learning record is properly documented.
Project Confidence
The situation is where you start. You learn by dealing with real-life work situations. Provide a short description of the situation for the learners to work on. Along the way, you will impact results.
Sitches are situations, jams, issues, errors, gaps, troubles, stoppages and many others to fix and solve. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results.
What is your Situation and Question?
Do you like how you sound on the phone?
Have you listened to yourself talking to customers? How do you sound? Do you sound happy? Confident? Do you sound like you are eager to talk to the customer?
Confidence affects how customers or clients respond to us. It easier to get their cooperation in payments and information we need for them when we provide our services. It also gives customers a positive experience that would enable them to give us a good feedback. Positive feedback allows gives our providers a grasp of the quality of the work we can provide.
Here at Vector Outsourcing Solutions, we must ensure that our customers are able to feel that we can provide excellent customer service that we can rely on. It all starts with us being able to provide a positive call experience to our patients.
Let's begin with building our confidence in our phone conversations.
At the end of this training, you should be able to:
1. Identify how we should have a definitive tone when speaking
2. Identify the proper speed when talking on the phone
3. Identify what to avoid when talking to your patients
4. Identify other practical ways to improve your voice and language when speaking to patients
Have you listened to yourself talking to customers? How do you sound? Do you sound happy? Confident? Do you sound like you are eager to talk to the customer?
Confidence affects how customers or clients respond to us. It easier to get their cooperation in payments and information we need for them when we provide our services. It also gives customers a positive experience that would enable them to give us a good feedback. Positive feedback allows gives our providers a grasp of the quality of the work we can provide.
Here at Vector Outsourcing Solutions, we must ensure that our customers are able to feel that we can provide excellent customer service that we can rely on. It all starts with us being able to provide a positive call experience to our patients.
Let's begin with building our confidence in our phone conversations.
At the end of this training, you should be able to:
1. Identify how we should have a definitive tone when speaking
2. Identify the proper speed when talking on the phone
3. Identify what to avoid when talking to your patients
4. Identify other practical ways to improve your voice and language when speaking to patients
