Situations
What's the Situation?
Watch this video and observe how the manager addresses and responds to her team member's feedback during the performance review. What lessons can we take from this video about managing performance reviews effectively? What insights can you take from this approach? 
|
What's the Situation?
Welcome to the micro-learning series on Building Client Relationships! This video serves as the foundation for the series, so take the time to familiarize yourself with it. Each principle will be explored in depth throughout the micro-learning lessons. Watch the video and reflect on the question below:. How would you describe your client relationship style based on these principles? Share your answers in the comments, and engage with your peers by responding to their thoughts.Click the file in the More Materials section to view and download the complete copy of the handout.
|
What's the Situation?
Principle 1: Be Engaged Building strong client relationships starts with engagement. Take the time to actively listen and truly understand your client’s needs. Clients seek a trusted partner, not just a service provider. Watch the video and reflect on the question below: What strategies can you use to shift from being a service provider to a trusted partner? Share your answers in the comments, and engage with your peers by responding to their thoughts. Click the file in the More Materials section to view and download the complete copy of the handout.
|
What's the Situation?
You’re working on a deliverable for a client with a two-week deadline. A week has passed, and you’ve hit a minor delay. You assume the client is fine with the original timeline, so you don’t send any updates. By the end of the second week, the client sends you an email.
Click the file in the More Materials section to view and download the complete copy of the handout.
|
What's the Situation?
As we explore Principle 3: Seek to Understand, we’ll focus on how to become a better listener in client conversations. Watch the video and pay close attention to the exchange. Then, answer this question: How could the employee have handled this conversation with the client more effectively? What lessons can you take from this situation? Share your insights in the comments and take a moment to engage with your peers by responding to their reflections. Click the file in the More Materials section to view and download the complete copy of the handout.
|
What's the Situation?
As we explore Principle 3: Seek to Understand, we’ll focus on how to become a better listener in client conversations. Watch the video and pay close attention to the exchange. Then, answer this question: How could the employee have handled this conversation with the client more effectively? What lessons can you take from this situation? Share your insights in the comments and take a moment to engage with your peers by responding to their reflections. Click the file in the More Materials section to view and download the complete copy of the handout.
|
What's the Situation?
What is wrong with this scenario? What would be a better way for the supervisor to make sure that his feedback would be more effective?
Write your answers in the comments section. Interact with your peers by responding to their comments as well. Go to the Resource section below to download the SBI Handout. Once done, go to the next section.
|
|
What's the Situation?
Watch this video. This is a sample of how the GROW model is used in coaching a team member.
What can you observe in the way the coach was talking to their coachee? How did they come up with solutions? Write your answers in the comments section. Interact with your peers by responding to their comments as well. Go to the More Materials section below to download the Coaching Framework. Once done, go to the next section. (video source: Grow for coaching and problem solving (live role play) by Xneium HR on Youtube)
|
|
|
|
|
