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Situations

Principle 4: Follow Up What's the Situation? <p data-pm-slice="1 1 ["ordered_list",{"spread":true,"startingNumber":1,"start":380,"end":3404},"regular_list_item",{"start":551,"end":2886}]"><span style="font-size:16px">As we explore Principle 3: Seek to Understand, we’ll focus on how to become a better listener in client conversations.</span></p> <p><span style="font-size:16px">Watch the video and pay close attention to the exchange. Then, answer this question:</span></p> <p><span style="font-size:16px">How could the employee have handled this conversation with the client more effectively? What lessons can you take from this situation?</span></p> <p><span style="font-size:16px">Share your insights in the comments and take a moment to engage with your peers by responding to their reflections.</span></p> <br /> <span style="font-size:16px"><span style="color:#2980b9"><em>Click the file in the <strong>More Materials </strong>section to view and download the complete copy of the handout.</em></span></span> As we explore Principle 3: Seek to Understand, we’ll focus on how to become a better listener in client conversations. Watch the video and pay close attention to the exchange. Then, answer this question: How could the employee have handled this conversation with the client more effectively? What lessons can you take from this situation? Share your insights in the comments and take a moment to engage with your peers by responding to their reflections. Click the file in the More Materials* section to view and download the complete copy of the handout.* Jessica Orleans December 04, 2024 View Survey
Delegate with Purpose Jessica Orleans November 27, 2024 View Survey
SBI Feedback What's the Situation? <span style="font-size:16px">What is wrong with this scenario? What would be a better way for the supervisor to make sure that his feedback would be more effective? <br /> <br /> Write your answers in the comments section. Interact with your peers by responding to their comments as well.<br /> <br /> <span style="color:#2980b9"><em>Go to the Resource section below to download the SBI Handout.</em><br /> <em>Once done, go to the next section.</em></span></span> What is wrong with this scenario? What would be a better way for the supervisor to make sure that his feedback would be more effective? Write your answers in the comments section. Interact with your peers by responding to their comments as well. Go to the Resource section below to download the SBI Handout. Once done, go to the next section. Jessica Orleans November 12, 2024 View Survey
STAR Method What's the Situation? <span style="font-size:18px">What is wrong with this scenario? What is a better way for the supervisor to give their feedback to make sure their recipient or team member knows what to do next time?</span> What is wrong with this scenario? What is a better way for the supervisor to give their feedback to make sure their recipient or team member knows what to do next time? Jessica Orleans November 12, 2024 View Survey
GROW Coaching Model What's the Situation? <span style="font-size:16px">Watch this video. This is a sample of how the GROW model is used in coaching a team member.<br /> <br /> What can you observe in the way the coach was talking to their coachee? How did they come up with solutions?<br /> <br /> Write your answers in the comments section. Interact with your peers by responding to their comments as well.<br /> <br /> <span style="color:#2980b9"><em>Go to the More Materials section below to download the Coaching Framework.</em></span><br /> <span style="color:#2980b9"><em>Once done, go to the next section.</em></span></span><br /> <br /> <span style="font-size:12px">(video source: Grow for coaching and problem solving (live role play) by Xneium HR on Youtube)</span> Watch this video. This is a sample of how the GROW model is used in coaching a team member. What can you observe in the way the coach was talking to their coachee? How did they come up with solutions? Write your answers in the comments section. Interact with your peers by responding to their comments as well. Go to the More Materials section below to download the Coaching Framework. Once done, go to the next section. (video source: Grow for coaching and problem solving (live role play) by Xneium HR on Youtube) Jessica Orleans November 12, 2024 1 View Survey
Setting a Meeting Agenda What's the Situation? <span style="font-size:18px">What is wrong with this scenario? What is a better way for the supervisor to give their feedback to make sure their recipient or team member knows what to do next time?</span> What is wrong with this scenario? What is a better way for the supervisor to give their feedback to make sure their recipient or team member knows what to do next time? Jessica Orleans November 12, 2024 View Survey
Conclude a Meeting using ROAD What's the Situation? <span style="font-size:18px">What is wrong with this scenario? What is a better way for the supervisor to give their feedback to make sure their recipient or team member knows what to do next time?</span> What is wrong with this scenario? What is a better way for the supervisor to give their feedback to make sure their recipient or team member knows what to do next time? Jessica Orleans November 12, 2024 View Survey
Email Etiquette \| 8 Tips What's the Situation? <p><span style="font-size:16px">Play and watch this video clip from the <em>Harvard Business Review on the 8 Email Etiquette Tips on How to Write Better Emails at Work. </em><br /> <br /> Reflect on the content of the video, and think about:<br /> <strong>What is one email habit you've struggled with or seen others struggle with, and how could applying these tips improve communication at work?</strong><br /> <br /> Write your answers in the comments section. Interact with your peers by responding to their comments as well.</span></p> <br /> <span style="font-size:16px"><span style="color:#2980b9"><em>Go to the More Materials Section below to download the handout.<br /> Once done, go to the next section.</em></span></span><br />   Play and watch this video clip from the Harvard Business Review on the 8 Email Etiquette Tips on How to Write Better Emails at Work. Reflect on the content of the video, and think about: What is one email habit you've struggled with or seen others struggle with, and how could applying these tips improve communication at work? Write your answers in the comments section. Interact with your peers by responding to their comments as well. Go to the More Materials Section below to download the handout. Once done, go to the next section. Jessica Orleans November 12, 2024 View Survey
COPY STAR Method Copy What's the Situation? <span style="font-size:18px">What is wrong with this scenario? What is a better way for the supervisor to give their feedback to make sure their recipient or team member knows what to do next time?</span> What is wrong with this scenario? What is a better way for the supervisor to give their feedback to make sure their recipient or team member knows what to do next time? Jessica Orleans November 12, 2024 View Survey
Lead a Meeting What's the Situation? <span style="font-size:18px">What is wrong with this scenario? What is a better way for the supervisor to give their feedback to make sure their recipient or team member knows what to do next time?</span> What is wrong with this scenario? What is a better way for the supervisor to give their feedback to make sure their recipient or team member knows what to do next time? Jessica Orleans November 12, 2024 View Survey
Embracing a Growth Mindset What's the Situation? <p><span style="font-size:16px">Watch the video on the left. Afterwards, answer this question:<br /> <br /> Recall a time when you approached a situation with a fixed mindset. How might the outcome have been different if you had adopted a growth mindset instead? <br /> <br /> Write your answers in the comments section. Interact with your peers by responding to their comments as well.</span></p> <br /> <span style="color:#2980b9"><span style="font-size:16px"><strong><em>Go to the More Materials Section below to download the handout version of this course for easy reference (Embracing a Growth Mindset).<br /> <br /> Once done, go to the next section.</em></strong></span></span><br />   Watch the video on the left. Afterwards, answer this question: Recall a time when you approached a situation with a fixed mindset. How might the outcome have been different if you had adopted a growth mindset instead? Write your answers in the comments section. Interact with your peers by responding to their comments as well. Go to the More Materials Section below to download the handout version of this course for easy reference (Embracing a Growth Mindset). Once done, go to the next section. Jessica Orleans November 12, 2024 View Survey
Principle 5: Follow Through What's the Situation? <p><span style="font-size:16px">Watch the video on the left, then reflect on the question below:<br /> <br /> How would you analyze this problem?</span></p> <p><span style="font-size:16px">Share your answer in the comments section, and take a moment to engage with your peers by replying to their insights as well.</span></p> Watch the video on the left, then reflect on the question below: How would you analyze this problem? Share your answer in the comments section, and take a moment to engage with your peers by replying to their insights as well. Jessica Orleans April 23, 2024 View Survey

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