Play and watch this video clip from the Harvard Business Review on the 8 Email Etiquette Tips on How to Write Better Emails at Work.

Reflect on the content of the video, and think about:
What is one email habit you've struggled with or seen others struggle with, and how could applying these tips improve communication at work?

Write your answers in the comments section. Interact with your peers by responding to their comments as well.

Go to the More Materials Section below to download the handout.
Once done, go to the next section.

What is wrong with this scenario? What is a better way for the supervisor to give their feedback to make sure their recipient or team member knows what to do next time?

What is wrong with this scenario? What is a better way for the supervisor to give their feedback to make sure their recipient or team member knows what to do next time?

Watch the video on the left. Afterwards, answer this question:

Recall a time when you approached a situation with a fixed mindset. How might the outcome have been different if you had adopted a growth mindset instead?

Write your answers in the comments section. Interact with your peers by responding to their comments as well.

Go to the More Materials Section below to download the handout version of this course for easy reference (Embracing a Growth Mindset).

Once done, go to the next section.

Watch the video on the left, then reflect on the question below:

How would you analyze this problem?

Share your answer in the comments section, and take a moment to engage with your peers by replying to their insights as well.

It was such a busy day in the doctors' clinic. During a quick break, Dr. Mandy Charleston decided to approach Alice, one of the new hired front desk staff, to verify an issue:

Dr. Charleston: Hello, Alice. How are you?

Alice: I'm good, Dr. Alice. How about you?
Dr. Charleston: I'm good. I just want to ask something. So, I got a call from our billing office and they said that we have several patients the past month who had claims denied by the insurance because their coverage was terminated.
Alice: Oh my....
Dr. Charleston: So I have asked other staff and they said you were the one assigned in the front desk for the past month.... Have you verified the patients' insurances before I saw them?

Alice: Oh, not really... I forgot about it. I just went ahead and asked them to fill-up information and got their insurance cards... I totally forgot that I had to call the insurance to ask if the patients' policy was active...

Dr. Charleston: I see... Please keep in mind that we always have to check if the patient has insurance, or else, we won't get paid if we forgot to verify.

Alice: I am so sorry, Doctor.