It was such a busy day in the doctors' clinic. During a quick break, Dr. Mandy Charleston decided to approach Alice, one of the new hired front desk staff, to verify an issue:

Dr. Charleston: Hello, Alice. How are you?

Alice: I'm good, Dr. Alice. How about you?
Dr. Charleston: I'm good. I just want to ask something. So, I got a call from our billing office and they said that we have several patients the past month who had claims denied by the insurance because their coverage was terminated.
Alice: Oh my....
Dr. Charleston: So I have asked other staff and they said you were the one assigned in the front desk for the past month.... Have you verified the patients' insurances before I saw them?

Alice: Oh, not really... I forgot about it. I just went ahead and asked them to fill-up information and got their insurance cards... I totally forgot that I had to call the insurance to ask if the patients' policy was active...

Dr. Charleston: I see... Please keep in mind that we always have to check if the patient has insurance, or else, we won't get paid if we forgot to verify.

Alice: I am so sorry, Doctor.