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WHAT: Lunch & Learn Webinar Series - a space where we explore practical topics to help us grow both professionally and personally.
This month’s session is titled: Say It Right: SBI Feedback Plus AI
WHEN: Thursday, August 21 at 2:00-2:30 PM PST

Join us for a 25-30 minute webinar where you’ll learn how to use the SBI (Situation-Behavior-Impact) model to give and receive better feedback and discover how AI tools like ChatGPT can help you practice and refine your approach.

This session is open to everyone, whether you're leading a team, working cross-functionally, or simply want to improve how you communicate. This session is for you.
Click here to register.

The Vitae Web Access is an Excel sheet containing some insurance websites' username and password. We need this to check online for patient’s eligibility and claim status. Some websites also provide other essential documents such as the EOB.
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Vitae
web access
Detailed guide and template for recording and tracking work related to accounts receivable (AR) management at Vitae Diagnostics. It outlines the necessary sections to be filled out, including workload information, claim status information, charge entry information, AR information, and quota points information. The purpose of the logsheet is to ensure accurate documentation of tasks performed, actions taken on claims, and the calculation of quota points based on the work completed.
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AR
AR Logsheet
quota
quota logsheet
Vitae
Vitae Lab performs laboratory exams upon the request of different referring providers from various places.
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referring provider
RPH
Vitae
This handout is about the 3 main and usual TRA’s that we indicate during charge entry for Vitae.
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charge entry
procedure codes
TRA
Vitae
Insurance tags or flags are letters or numbers that show important details about a claim. They can indicate the current status (denied or paid), actions needed (ready for sending or patient collection), actions already taken (sent or on hold), and specific denial reasons (like eligibility issues).
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insurance flags
tags
Vitae
Please download and read the resource. If you have any clarifications about the content, please feel free to ask us. Thank you.
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bcbs
BCBSNY
BLUE CROSS BLUE SHIELD
claims routing tool
out of state
SCCIPA
SCFHP
SPLIT PLAN
Please download and read the resource. If you have any clarifications about the content, please feel free to ask us. Thank you.
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BSCAL
denial
denied by IPA and HP
denied by HP and IPA
guidelines
HEALTH NET
health plan
HMO
HP
IPA
medical group
Please download and read the resource. If you have any clarifications about the content, please feel free to ask us. Thank you.
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flags
Inspire
insurance tags
tags
Please download and read the resource. If you have any clarifications about the content, please feel free to ask us. Thank you.
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appeal
BHP
BMG
CALLINS
CALLUS
CI
CLMSTAT
CMG
CORR
DENTRA
elig
EOB
LIMIT
NCOF
NOTE
R1
R1OA
R2
RFFA
RP
TERM
TRA
transaction code
Please download and read the resource. If you have any clarifications about the content, please feel free to ask us. Thank you.
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applied to deductible
AR log sheet
bundled
CAP/Other Payer
Claim in process per insurance/we b
COB
deduct
denials
in process
ineligible
INFD
INFO
INFPROC
Invalid Diagnosis Code
Invalid Diagnosis Code / Req DX
MAX AUTH
MAX REQUEST
MAX RQ
MAXOUT
NCOF
no claim on file
No Ref/Auth
NONCOVERD
NONMED
Not a contracted provider / NONPARD
Overpayment recovery/ refund
Paid Claim- (Payment has been posted/ No more balance
PAID PER INSURANCE CALL/WEB
Paid To Patient
PATIENT RESPONSIBILITY
pr
Primary EOB Missing
REJECTED CLAIM
REQMED
REQUEST MEDICAL RECORDS
set to pay
TIMELY FILING LIMIT (TFL
wpayer
WRONG PAYER
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