This resource covers the scheduling procedures for non-established and established patients with Medicaid, focusing on how to handle referrals and urgent cases. By following these guidelines, schedulers can ensure proper appointment allocation, especially for Medicaid patients, while adhering to urgency and referral protocols.

Hemorrhoid Banding appointments do not require a prior office visit and can be scheduled as the patient’s initial appointment with MD. This resource outlines specific guidelines for new patients, new patients with a referral, and established patients.

Preventative Medicine aims to enhance patient well-being by advocating for and implementing preventive healthcare practices. It focuses on proactive measures to identify and mitigate health risks before they result in illness, disability, or death.

In this resource, we identify the different kinds of clinic visits, differentiate office visits, consults, and emergency case guidelines, and explain what to do when the patient is deaf.

Patient Striation is the classification of patients from levels 1 through 5. Level 1 is minor concerns, to level 5 which identifies with patients who have complex medical cases.

A New Patient is someone who has never been seen by our providers or has not been seen by our providers in 3 years. The patient is considered an Established Patient if seen by a provider for any procedure. Any follow-up appointments should be scheduled with the MD they saw or any APP.

Recall are tasks that typically involve scheduling follow-up check-ups for existing patients. This could be for an office visit or another preventive procedure. The timing of the recall depends on the orders or letters from the doctor to the patient.

Referrals occur when a patient’s main doctor believes it's beneficial for them to consult with a specialist for specialized care. Since the main doctor is familiar with the patient’s medical background and history, they can offer guidance and provide vital information to the specialist to ensure the patient receives appropriate care tailored to their needs.

Here, you will learn about filing prior authorization on the gGastro and EPIC websites.

Opening voicemails is also a task of VFDs. The Team Lead provides a list of the following voicemails that need to be worked on daily, and the task is also included on the VFD tracker. Here’s everything you need to know about voicemailing.